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Telco China Mobile Hong Kong launches online medical app ‘Dr. HK’

Hong Kong China Mobile Hong Kong (CMHK), mobile network operator and wholly-owned subsidiary of China Mobile Limited, has announced the launch of ‘Dr. HK’, online doctor consultation and medical app providing all-around online and offline services, with features including electronic health records, an online appointment for outpatient clinics, video consultation and medicine delivery.

Dr. HK is jointly developed by CMHK and Heals, a digital healthcare platform in Hong Kong which is equipped to tackle the pandemic with smart, low-touch solutions, it aspires to service a broader population in the Greater Bay Area with home care and chronic disease management in the long run.

There are four major features of the app, first is easy access to search for doctors’ profiles, 

second is a video consultation with the doctor for timely treatments, third is flexible medical support with extended clinic service hours, and last is a medication delivery in 4 hours at the earliest and one-stop medical solution at your doorstep. 

According to CMHK, Dr. HK app offer a one-stop virtual care solution from appointment booking to video consultation and payment, followed by home delivery of medication on the same day, with the additional option for express delivery in 4 hours at the earliest, users can now receive consultation and medication while staying home. The low-touch process not only reduces the risk of cross-infection but also enhances the safety of medical staff.

Dr. HK’s video consultation fee starts from $338, which includes video consultation, 3-day medication, and delivery by SF Express. 

Sean Lee, director & chief executive officer of CMHK, said that China Mobile Hong Kong has been dedicated to its corporate responsibilities and infighting the pandemic together with Hong Kong. 

“By bridging both parties’ advantages in communications technology and smart medical care, we hope that the launch of Dr. HK with Heals may promote the development of smart medical care, in long run, to offer the public a new medical option, while alleviating the pressure on the medical staff. CMHK will continue to contribute to the community through its strengths, introduce more innovative and digital solutions, and strive to become customers’ most preferred digital partner,” Lee said.

Currently, more than 60 doctors have joined Dr. HK, covering general practitioners, traditional Chinese medicine, and a range of specialities such as gastroenterology and otolaryngology, with video consultation services from selected clinics. CMHK will continue to extend its medical network by partnering with more hospitals and clinics, further strengthening the services for various specialities.

Ben Li, chief executive officer of Heals, commented, “Heals is proud to have partnered with China Mobile Hong Kong, being part of China Mobile, a Fortune 500 mobile network brand with the largest customer base in the world. 

“Heals is committed to building a comprehensive ecosystem that connects patients, doctors, and pharmacies and as policies of the Greater Bay Area give rise to population mobility and an integrated medical system, we look forward to advancing the medical platform with CMHK, offering omni care for the patient, combining online virtual care on 5G with auxiliary home care,” Li added.

In addition, Dr. HK aims to expand its medical network to cover the Greater Bay Area in the future, breaking through geographical boundaries for a broader user group to be able to benefit from quality telehealth service.