Marketing Featured East Asia

BMW Taiwan ramps up socmed engagement via tie-up with Appier, Bremen Digital Creative

Taipei, Taiwan – Automotive brand BMW in Taiwan has partnered with SaaS company Appier and creative agency Bremen Digital Creative to create joint efforts in raising BMW Taiwan’s brand awareness and further foster its customer loyalty.

Through the partnership, BMW Taiwan aims to engage both potential buyers and existing BMW car enthusiasts on social media channels. With this, Bremen Digital Creative has developed a campaign around a cherished Lunar New Year tradition where the first person to burn incense in the temple after midnight is blessed with good luck. 

Meanwhile, Appier’s BotBonnie conversational marketing solution has been implemented, allowing BMW Taiwan better utilise Meta’s Recurring Notifications feature and successfully connect with its community on Facebook to achieve four times more engagements than it did in previous years with a 78% opt-in rate and 99% read rate. Moreover, with BotBonnie’s comment auto-reply feature, the brand will now be able to immediately respond to users and create a longer duration of engagement with each of them.

Brian Chen, Bremen Digital Creative’s account manager, said that with the directions pre-discussed with BMW Taiwan, they designed the social campaign for the Lunar New Year holiday, hoping to increase the number of engagements that BMW Taiwan could have for Facebook campaigns.

“With BotBonnie’s expertise in conversational marketing, we not only hit the target but also greatly exceeded expectations in several key results,” added Chen.

Meanwhile, Li Chiang, digital marketing specialist at BMW Taiwan, shared that during the whole campaign process, Appier’s BotBonnie solution provided the users with 24/7 support, and with the conversational marketing solution, they could respond to users immediately and create longer and more engaging journeys.

“Importantly, in order to broaden the community of BMW fans and potential customers, we implemented Recurring Notifications which helped the company gain 1,500 subscriptions and 2,500+ participants in three days,” said Chiang.

Samuel Chiang, Appier’s assistant manager of customer success, noted, “With the Lunar New Year campaign, BMW Taiwan saw a tenfold improvement in customer participation over previous online campaigns, and we can attribute that success to Recurring Notifications, powered by Appier’s conversational marketing solution BotBonnie, Meta’s authorised partner.”

Marketing Featured East Asia

BMW China’s latest campaign spreads ‘sheer joy’ this CNY

Shanghai, China – To celebrate the upcoming Chinese New Year, automotive manufacturer BMW in China has launched a new campaign, with the aim to bring sheer joy to all its customers across the country.

BMW said that its Chinese name ‘Bao Ma’ translates to ‘precious horse’, and the campaign is a visual feast of the ‘precious horse’ celebrating and welcoming the Year of the Tiger, an animal known for its vibrancy, playfulness, and bravery, as well as power.

The campaign, which was created in collaboration with creative production agency TBWA\BOLT and artists from Real Good Studio, utilises various visual and audio elements amplifying ‘Hu’ or Tiger in Chinese and ‘Ma’, the ‘precious horse in Chinese, to represent the Year of the Tiger.

Titled ‘Nothing but sheer joy’, the campaign seeks to brighten and entertain, bringing a lighthearted smile to the audience wherever they are during this festive season, veering away from seasonal campaign stereotypes of heavy-hearted emotional family reunions and CNY messages.

Stephane Koeppel, BMW China’s VP of brand and marketing, said “The campaign brings an unexpected and unique perspective to Chinese New Year celebrations by bringing together the dynamic and complementary characteristics of these two auspicious animals.”

Meanwhile, Mo Chen, BMW China’s executive creative director, explains that the campaign injects a sense of joy, which is at the centre of BMW’s brand, together with the Tiger to deliver an entertaining creatively unique experience.

“No tears, no pressure, nothing but sheer joy to welcome in the Year of the Tiger,” said Chen.

The campaign kicked off last 27 January, and was launched in cinemas and across social media including Weibo, China’s Tiktok, and Bilibili, as well as BMW’s own channels. The scope also includes films, posters, and consumer engagement via a user-generated content (UGC) component where the audience is invited to join, create, and deliver their individual interpretations of joy during the celebration.

In addition, the campaign includes a physical set of limited designed collectables including Red Packets and Spring Festival Scrolls, which can be accessed via BMW China’s official app.

Marketing Featured APAC

IPG’s Team Dynamic tapped to handle BMW’s production, operations in APAC

Singapore – Interpublic Group (IPG) has announced that its bespoke solution, Team Dynamic, has been named the regional production and operations partner for luxury vehicle company BMW Group.

Team Dynamic integrates production and operations resources on a responsive, data-driven technology platform. It incorporates both onshore and offshore production solutions, delivering quality outputs in a streamlined, efficient way. 

The new partnership consolidates remit across 11 markets with IPG, following Team Dynamic’s appointment as a production partner in Japan and India in early 2021. The new markets include Australia, New Zealand, Indonesia, Malaysia, Singapore, South Korea, and Thailand, as well as the Middle East, and South Africa. 

Through the new partnership, Team Dynamic will be handling content production for both BMW and MINI’s media requirements, including digital and offline production, website management and maintenance, marketing campaign services, and after-sales and financial services marketing support.

Mish Fletcher, IPG’s chief growth officer for APAC, commented that they are thrilled to extend their partnership with the BMW Group in the Asia Pacific, Middle East and South Africa through their proven Team Dynamic production model. 

“Our connected technology solution allows for real-time optimization, consistency, and flexibility while ensuring unbeatable content production quality at speed and scale,” said Fletcher.

Marketing Featured East Asia

BMW China’s new ‘The Convenience Store’ seeks to make buying car as easy as buying sneakers

Shanghai, China – Automotive manufacturer BMW in China has launched ‘The Convenience Store’ on its flagship store in e-commerce TMall, in order to deliver a completely new brand and product experience for a younger generation of car enthusiasts. 

The concept, which was created in collaboration with creative agency TBWA’s Juice Beijing, has been designed to remove traditional barriers associated with purchasing a car, making the experience as seamless as buying the latest pair of sneakers. 

Moreover, ‘The Convenience Store’ integrates popular culture, technology, and service with a brand-led approach, which includes door-to-door delivery, online bidding, car customization, and lifestyle collectibles.

Through door-to-door delivery, customers can now view a model and reserve a test drive with door-to-door delivery without ever stepping into any physical store, while the online bidding is for limited edition cars, where customers can bid to get hyper limited-edition models immediately, avoiding a long waiting list. 

Furthermore, the car customization will enable customers to customize exterior color, wheels, and interior materials for key models enabled by BMW Visualizer tech. And lastly, the lifestyle collectibles will allow customers to purchase a full set of limited edition designed collectibles.

In addition, the initiative includes the BMW pop-up ‘The Convenience Store’ in Huaihai TX, which is the latest street culture landmark in Shanghai. The real-world pop-up provided a complementary sensory experience including Yee’s crafted miniature art cars and collectibles on display, and different art installations to represent the different service experiences in an avant-garde style, mirroring the virtual store.

BMW China has appointed Chinese singer Jackson Yee as its new-generation ambassador to introduce ‘The Convenience Store’ across phygital channels Yee’s creative process in crafting unique miniature BMW art cars, T-shirts, and paintings became the highlight of the lifestyle collectibles.

For customers to gain access to the pop-up, they will simply register at BMW TMall Store to become members.

Main Feature Marketing APAC

August’s Top Five: Marketing and Tech stories that hooked you for the month

For the month of August, marketing leaders had it big, with the top stories that took most of your attention are those that have spotlighted marketing experts.

One was a retelling of a Filipino corporate communications head’s success story, another was an Asian eCommerce platform’s appointment of a new chief commercial officer, and also, a point-by-point marketing measurement plan authored, none other than by a tenured player in the field.

The latest on virtual and augmented reality also made heads turn this month. The strike of the pandemic made for hardened and limited times, but with tech, it was an opportunity to ride on the connective powers of VR and AR, unleashing the best of the digital experience to carry on a new normal.

Here, we’ve made a run down of all of them. Based on Google Analytics from July 20th to August 16th, these were the top 5 stories for the month:

Top 5: The PR expert of the holy grail chicken brand in the Philippines: Mark De Joya

In the premiere of our interview webisode, #MARKETECHMondays, we featured Filipino marketing expert Mark de Joya who shared the journey he trailed before finally becoming the head of corporate communications of Max’s Group, the company behind the country’s most sought after restaurants.

Although, like any other head start, his first foray into marketing can be said to be “humble,” it is still a stint with that of consumer product behemoth Unilever, its Philippine leg. Since then, what he had was a meaningful immersion to the industry of advertising having worked thereafter with international creative agency McCann Worldgroup.

Truly a self-made man, Mark was revealed to be overflowing with personal formulas and borrowed wisdom from his mentors. One of them, he got from then McCann chief strategy officer Gino Borromeo, which spotlights a different side of creativity, that is, creativity isn’t just being artsy, but the ability to solve problems.

His advice to young marketers, “A lot of people might not feel that they are built for the marketing [or] advertising industry because they don’t think that they are creative enough. I will say, creativity is important, but the one thing that enables that is curiosity. The best marketers I’ve met are also the most curious.”

Top 4: Digging into the ropes of marketing measurement with Salesforce Datorama CMO Leah Pope

From whom is it better to acquire insight into the importance of marketing data than from a marketing maven straight out of the field of extracting marketing insights?

Chief marketing officer of data insights platform Datorama, Leah Pope in July lent her thought leadership piece on this important feature of marketing management, and not just marketing measurement on any normal day, but crafting a strategy at this time of uncertainty.

She imparts four steps: Harmonizing the often siloed marketing data into a single source; setting up a set of standardized data for data hygiene; rechecking goals and benchmarks to track marketing progress amid a new normal; and finally, aligning a single system of record of marketing data to collaborate the now branched out remote setup of marketing teams.

Top 3: Malaysia’s Entropia and manufacturing firm UMW’s virtual museum

To imagine within our thinkable minds a museum of virtual experience will always, for the meantime, send us all in awe. And that is exactly what judges from the fourth International VR Awards have felt with Malaysian tech innovator Entropia’s virtual museum of company UMW, granting them a nomination for the award-giving body’s social impact award.

The immersive experience offers six degrees of freedom to move through manufacturing firm UMW’s artifacts, enabling teleport from one scenario to the next. Users are able to view the very first products UMW had assembled: the Toyota Corolla KE 10 in 1968, the first Komatsu bulldozer, as well as an education on the Rolls Royce engine casing manufacturing and assembly that was accomplished right in Malaysia.

The museum isn’t just nominated for any category, but a social impact category, one described to shine on companies and individuals that produce products that have made a significant social impact on the world around them.

UMW said, “We used VR as a platform [for the company] to impress [and] attract talents both young and old, and above all, [as] a testament on how a corporate legacy can be kept alive using technology.”

Of course, winners of the award will be announced virtually, slated to take place in November.

Top 2: Another Entropia news, but now, an augmented reality car showroom

In latter July, BMW Malaysia unveiled its all-new BMW X5 xDrive45e M Sports model, but that wasn’t the only exciting part. For the first time, the marque in Malaysia ran a model launch via an augmented reality (AR) experience, courtesy of the ingenuity of Entropia’s experience design unit, Entropia Extended Reality (EXR).

Countries’ lockdowns amid the pandemic made it nearly impossible for consumers to visit showrooms, let alone attend a car launch, and this is where EXR comes to the rescue.

EXR Head Ramakrishnan CN said the usage of extended reality (XR) for marketing and advertising is no longer a niche, and that the COVID-19 has definitely accelerated the pace of demand.

Entropia explains how the AR works: “By just clicking the link [on BMW’s app], the users will be able to get a virtually realistic 3D model of the car, and by just tapping the screen, they can reposition the car, [view it] at different angles, pinch and resize it, and slide in any direction for a 360° view.”

Talk about a fusion of innovation.

Top 1: The month of August puts Keepital’s appointment of CCO to top story

For the top story of the month, people news is at the heart of it. By July, congratulations have been in order as Asia-focused B2B eCommerce platform Keepital announced that they have appointed a new chief commercial officer, sales veteran Arthur Ng.

Arthur’s seasoned experience in B2B digital advertising sector matches the core offering of Keepital: bringing together buyers and suppliers in a central location; boasting a directory of B2B sales executives to put through businesses on a forum where they can network with each other.

Arthur has been a staple player in the function of business development since 2008, having worked with companies such as publisher The Green Book, supply chain Singapore Post, online media Purple Click, and the similar-natured Innity.

His responsibilities were as specific as it gets: ownership of the customer and the customer interface with the product or service offering, where he’s charged with making sure that all functions of the organization are aligned to meet strategic commercial objectives

MARKETECH APAC caught up with Arthur and he shared, “My past weeks with Keepital were pretty amazing and fulfilling. [I’ve been] going in-depth to understand the platform’s enclosed system, speaking to SME bosses to understand their marketing pain points and requirements.”

Watch the MARKETECH APAC REPORTS of these top five stories, with exclusive appearance and commentary from the newsmakers themselves.

If you have interesting stories, thought-leadership pieces, and case studies in the area of marketing, technology, media platforms and SME, please send us an email at [email protected]. Who knows your story could be part of our top 5 next month.

Main Feature Technology Southeast Asia

Entropia XR and BMW’s AR showroom unveils the All-New BMW X5

Kuala Lumpur, Malaysia – BMW Malaysia recently unveiled the All-New BMW X5 xDrive45e M Sport in a first-ever live stream event on their social media channels. And now, in collaboration with Entropia Extended Reality (EXR), consumers will be able to explore the timeless trailblazer anytime anywhere, in an action-packed Augmented Reality (AR) experience.

Consumers were stuck at home for months due to the lockdown and weren’t able to visit showrooms, which made it near impossible for automotive brands to launch a car. Bringing the ultimate driving machine home, BMW partnered with Entropia to allow users to see, hear, feel and experience the all-new second-generation X5 through their smartphone – an extraordinary feat achieved through cutting-edge web-based Augmented Reality technology – all without the use of a specific mobile application*.

Ramakrishnan CN, Entropia partner and head of EXR, commented, “Having a future-focused partner like BMW, is what inspired us to delight their consumers through this immersive brand experience. WebAR is a fast-evolving tech and it marks the evolution from app-based generation to ubiquitous web-based one. This opens tremendous opportunities for progressive brands like BMW to add a layer of personalized augmented information over every conceivable touchpoint to engage their consumers.” 

“We opted to bring the joy of The Boss to life in full AR. And, ultimately, that’s our differentiator at EXR – strategic digital transformation solutions for brands through the use of Extended Reality, i.e. AR (Augmented Reality), VR (Virtual Reality) and MR (Mixed Reality).” 

The AR experience presents a virtually realistic 3D model of the All-New BMW X5 xDrive45e M Sport that users can tap to place in any location seen via their phone camera. Utilizing a few easy steps to experience the X5 at their convenience, users will be able to click a link on their mobile phone to create a showroom at home, tap on their screen to position the car, pinch to resize it, and slide in any direction for a 360° view. Tapping on the vehicle hotspots allows users to learn more about the model. On top of that, swiping up will change the car exterior to different colors like Phytonic Blue, Black Sapphire, Mineral White and Artic Grey.

BMW Group Malaysia appointed Entropia as their media agency of record in December 2019.

BMW X5 Web Augmented Reality Experience