Singapore – Sprinklr, a unified customer experience management platform, announced Scott Harvey’s appointment as the executive vice president of customer operations. Harvey will report directly to Ragy Thomas, the founder and CEO of Sprinklr, in his new position.
In his new position, he will oversee and lead the company’s executive leadership team, where he will have the responsibility of improving and streamlining operations that deal with customers, from pre-sales solution consulting to post-sales customer success and ongoing services.
Harvey is transferring from Stripe, where he served as the global head of technical sales and services, to Sprinklr. In this role, he oversaw pre- and post-sales teams focused on increasing customer adoption and usage of Stripe’s product offerings, which significantly increased revenue.
Prior to joining Stripe, Harvey held a number of important executive positions at ServiceNow, Inc., where he spent more than six years as senior vice president of solution sales and senior vice president of solution consulting. During his term, ServiceNow, Inc. underwent growth and expansion, with revenue surging from $425 million to $4.5 billion and the company’s workforce expanding from 1,800 to 13,000 employees.
Speaking about the appointment, Thomas said, “The Sprinklr unified customer experience management (Unified-CXM) platform built with proprietary Artificial
Intelligence (AI) is a no-compromise approach to better customer experiences for the world’s leading enterprise brands. With our unique ability to unify customer experiences, we are attracting world-class leaders like Scott to help optimise our customer-facing operations as we continue our journey of growth and scale.”
He added, “Scott will help strengthen our pre- and post-sales rigour so sales can translate our world-class technology to measurable and transformative business value and our post-sales can deliver on the promises made one hundred percent of the time.”
Meanwhile, talking about his appointment, Harvey remarked, “The most exciting thing about joining Sprinklr is the opportunity to work directly with iconic brands and strategic partners across almost all industries to help transform businesses and their front office. When there is opportunity to grow into new or existing accounts while providing increased value, that is an exciting journey that I want to be a part of.”