Singapore – Global customer and employee experience company Medallia has appointed Denise Miura as its vice president for Asia-Pacific and Japan, where she will spearhead the company’s growth in the region.

Miura has deep experience working in the region for clients in the big data and analytics industry, having worked with MarkLogic for 17 years, where she set up and grew the Japan operations for the American-based enterprise software and data integration company.

“I am excited to be part of this high-growth company. Medallia has a great product that enables enterprises to build strong customer advocacy and an engaged workforce. Its focus on consultative selling and building long-term partnerships [resonate] with me,” she said regarding her appointment.

She added, “Amid the pandemic, we will step up our support for enterprises in APAC to accelerate their digital transformation by enabling them to seamlessly integrate both online and offline experiences, so as to connect better with their employees and customers. We believe these efforts will help enterprises effectively navigate the pandemic environment, make smarter decisions, and augment sales.”

The company’s operations in APAC have grown significantly from a single market presence in Australia to five markets, including New Zealand, Singapore, Japan and South Korea. With its SaaS platform, Medallia Experience Cloud, the firm has built a track record in APAC in key industries such as automotive, telecommunications, retail and financial services.

Meanwhile, Greg Philiotis, senior vice president and head of international at Medallia, commented, “Her on-the-ground experience particularly in Japan, as well as strong knowledge of channel marketing and familiarity with the enterprise-grade software space are extremely valuable. Under her leadership, I am confident that Medallia APAC will continue to scale in this very important market – especially in the area of partnering companies to deliver real business impact.”