SPEAKER'S PROFILE
CX Leader Su Ling, is the Head of Customer Experience & Services at Touch ‘n Go eWallet. With more than 13 years of dedicated experience in customer service, she specializes in Quality Management, Soft Skill Development, and Complaint Handling. Su Ling‘s impressive accomplishments include elevating CSAT to 90% within a year, doubling productivity, and instituting eco-friendly practices, yielding annual savings of RM20,000. Her unwavering commitment to enhancing customer satisfaction and streamlining operations consistently garners exceptional results.