Kuala Lumpur, Malaysia – WEBQLO has been appointed for a one-year contract to lead the social media strategy for Malaysia Airports.  This engagement aims to enhance Malaysia Airports’ digital presence, transforming the traveler experience through cutting-edge social media initiatives. 

The appointment follows a highly competitive pitch process, solidifying WEBQLO’s expertise and its innovative approach to audience engagement.

WEBQLO’s data-driven strategy focuses on AI-powered insights, personalized content, and emerging platform integration to better engage Malaysia Airports’ diverse traveler demographics. By managing their social media presence, the agency will build a dynamic online community, highlight airport developments, and promote seamless travel experiences. 

At the core of this collaboration is WEBQLO’s 360 AI Marketing Analytics SaaS, powered by its proprietary Adqlo platform. This AI-driven tool enables WEBQLO to conduct advanced social listening, identify key industry trends, and craft highly targeted content. 

By analysing real-time traveller concerns and emerging themes, WEBQLO ensures Malaysia Airports’ social media channels remain relevant, engaging, and informative. 

Ginz Ooi, founder and CEO of WEBQLO, said, “Our team is thrilled to spearhead Malaysia Airports’ social media transformation, leveraging data insights to create highly engaging content to elevate the brand’s presence. With a strong mix of storytelling and AI-driven insights, we aim to create impactful, real-time content that  resonates with travellers while showcasing Malaysia Airports’ commitment to innovation.” 

It is worth noting that the news follows the privatisation of Malaysia Airports through a consortium composed of Malaysia’s sovereign wealth fund Khazanah and BlackRock’s Global Infrastructure Partners. Said consortium secured an 84.1% stake in the company, with Malaysia Airport officially delisting after 25 years.

The privatisation of Malaysia Airport has been aimed at improving the airport’s infrastructure and management systems, as well as addressing long-standing concerns related to maintenance, efficiency, and competitiveness.

Malaysia – In its continuing foray to integrating augmented reality (AR) into their marketing projects, local-based digital marketing agency Webqlo announces a new Instagram AR filter for Taiwan Excellence, a movement that promotes Taiwanese products and services.

The Instagram filter is developed in line with Taiwan Excellence’s “#EverydayExcellence Selfie & Win” contest for Malaysian participants, and encourages users to use the filter, share it on Instagram and Facebook to grab a chance to win prizes from the contest holder. .

The contest promotes engagement on Malaysian users to look into the promotions of Taiwan Excellence, including Taiwanese products, services and businesses.

“We’re very excited to work with them to launch this #EverydayExcellence contest as a new way to engage with their audience and also to try out AR, which is new to the brand. This is inline with the brand’s focus on innovation and response from the audience has been very encouraging as well,” Cherrie Koay, head of digital for Webqlo stated.

Koay also added that brands are increasingly investing in interactive strategies like this in a way to create more engagement in a digital aspect.

“Interactive experiences like AR and VR are fast becoming an integral part of social media marketing, especially during this pandemic. We’re seeing a lot of brands investing in AR and VR to engage with their audience in more immersive and interactive ways digitally. From launching fun branding filters to offering experiences that are typically only available in-store, brands are leveraging on these technologies to blur the lines between the virtual world and the real world.  These new technologies are definitely here to stay and will change the way we consume social media,” Koay said.

Webqlo has also worked with other AR-related projects before, including brands such as South Korean cosmetics brand LANEIGE and ZA Cosmetics.

Malaysia – To set up a digital footprint is easy for brands, but to build and keep a high social media engagement – that is another story. Nowadays, almost any business is only knowable through the lens of social media – from retail to food and customer service, and players in the cinema industry aren’t an exception.

In Malaysia, local cinema brand Golden Screen Cinemas (GSC) is getting ahead of the engagement race on Facebook, according to data by Facebook Analytics, extracted by digital marketing agency Webqlo.

Among the three largest cinema brands in the country, GSC has the highest number of page likes with 1.8 million, followed by TGV cinemas at 760K, with MBO cinemas garnering the least number at 580K. 

In terms of the overall number of reactions to posts, GSC still retained the top spot with 2.3 million reactions, with TGV’s and MBO’s count lagging with only 320K, and 150K respectively.

Similarly, the findings showed that when each of the brand’s highest engagement posts between the period of January to September 2020 is put side by side in terms of shares, GSC still demonstrated the most promising count. 

The cinemas’ posts are often movie trailers, and GSC garnered 50,856 shares when it posted the Birds of Prey trailer. Meanwhile, TGV landed on the second spot with 13,177 shares for posting the Greenland trailer. On the other hand, MBO’s highest engagement post was that of the opening of its Tropicana Gardens location, which when compared to the two, still had the least shares with 2,093.

The highest number of comments to posts was also looked into. Quite different from the previous findings, TGV is now moved to the last spot, gaining only 1,639 comments for its giveaway post in July for the premiere of the film Train to Busan Presents: Peninsula. Meanwhile, GSC still led with 53,847 comments for its welcome back giveaway post that was published in the same month, followed by MBO for its January post on its Cuckoo water purifier giveaway, which gained only 2,059 comments.

Ultimately, findings showed which of the brands’ social media teams is the hardest at work, and although GSC rose to top with a total of 1,299 posts within the period of the findings, it was a close count with MBO which published 1,279 posts, while TGV showed with the least sum at 1,047.

According to Webqlo, compared to the two brands, GSC was the most proactive in boosting its posts, applying it for 32% of its posts which could explain the brand’s higher amount of followers and reach.

All of the Facebook pages of the three cinema brands were opened about the same time 10 years ago.