Tag: Messaging
According to the company, the tools aim to transform fragmented customer engagements into persistent and context-aware conversations involving humans, AI agents, and enterprise systems.
Singapore – Meta will shut down the dedicated Messenger website, messenger.com, in April 2026, months after discontinuing its standalone desktop applications. In an advisory, Meta, the parent company of Facebook, said users will be automatically redirected to facebook.com/messages once the Messenger...
The company said the new capital will be used to accelerate innovation across its Merlin AI suite, expand go-to-market teams in North America and EMEA, and pursue strategic acquisitions aimed at extending product capabilities or supporting global expansion.
MCMC said the initiative is also intended to clarify platform responsibility for user safety, particularly in relation to protecting children and families online.
As consumer expectations continue to evolve across Asia-Pacific, one shift is becoming impossible for marketers to ignore: messaging is rapidly emerging as the new frontline of customer experience. By 2026, real-time, two-way conversations—once a “nice-to-have”—will form the core of brand engagement,...
Artificial intelligence continues to reshape industries globally, introducing innovative ways for businesses to engage customers, optimise operations, and drive revenue. As we enter 2025, the focus shifts to agentic AI—teams of specialised AI agents that are revolutionising business conversations with...
As consumer expectations shift and digital touchpoints multiply, the brands that win will be those that speak the local language – not just in words, but in meaning.
Hong Kong Broadband Network on launching customer-friendly WhatsApp business channels with Sleekflow
For our latest case study, we delve into how the Hong Kong Broadband Network (HKBN) tapped Sleekflow, an AI-powered omnichannel conversation suite, as its official WhatsApp Business API provider to power its WhatsApp business channels for better customer engagement and experience for users.
The Code of Conduct was developed to support the regulatory framework for Internet messaging and social media service providers, which sets out best practices for adoption by service providers in addressing harmful content online, as well as other relevant conduct requirements.
Twilio, the customer engagement platform known for delivering real-time, personalised experiences, has launched ‘Rich Communication Services (RCS)’ messaging globally through its programmable messaging and verify APIs, offering businesses enhanced branded communication and seamless customer trust-building...
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