Tag: Julie Dormand

Sydney, Australia – The Works, an agency part of the Capgemini group, has appointed Julie Dormand, former managing partner on a contract at The Works, to be its new managing director and will stay at the agency permanently. Dormand is The Works’ first-ever managing director and will assume the role immediately. 

In her new role at The Works, Dormand will be overseeing the agency’s key business planning initiatives, commercials, people & culture, growth, and general management.

Commenting on her appointment, Dormand said that she is beyond excited to be staying on at The Works; since day one she knew this was a very special and unique place. 

“The agency is an entirely people-first organisation and it has been amazing to see first-hand how the impact of the agency’s wellness initiatives for our people actually result in first-class work and results for our clients. The business continues to have many new ways to grow and being part of Capgemini helps enormously,” she said.

Meanwhile, Damian Pincus, The Works’ founder and creative partner, shared that since Dormand joined them back in November, not only has she significantly deepened and grown relationships with new and current clients, she’s managed to do so whilst simultaneously being a mentor and an inspiration to their people helping them fulfil their true potential and career goals.

Pincus continues, “From the first day, I met Jules I knew we could learn a lot from her experience, her genuine love for the people and the work is inspirational to be around. Some decisions make themselves and offering Jules the role of managing director was certainly one of them and I (and the entire Works family) are pumped she’s decided to stick around.”

In May 2022, The Works also announced the appointment of Daniel Pankraz as its new strategy partner, where he will drive The Works’ strategy capabilities, bringing him a diverse skill set across brand, CX, communications, innovation, and technology.

Sydney, Australia – Customer experience agency The Works has announced the addition of ex-CEO of independent CX agency MercerBell Julie Dormand as its newest managing partner on a contract basis.

She will be responsible for leading the agency’s operations, people and key clients, as well as driving next year’s business plan initiatives with general manager for people and operations Jasmine Lansdell, as well as with managing partner Kristie Thistelthwaite, who is set to go on maternity leave in December.

Dormand has spent the best part of the last two decades with MercerBell across myriad positions including the role of CEO from January 2019 to February 2021.

Speaking about her appointment, she said, “It is great to be a part of The Works team at a time when they have such momentum behind their new positioning ‘Be Significant’. They have an infectious energy for creativity and client results. Their award-winning culture shines through in the approach to the work.”

She will be joining the leadership team, reporting into founder and creative partner Damian Pincus, and will work alongside partner Douglas Nicol, creative partner Iggy Rodriguez, and managing partner Ruth Haffenden, who returns from maternity leave.

“It would be an understatement to say The Works team are excited to be bringing on board such a well-renowned and respected industry leader like Jules. Jules will play an instrumental part in fulfilling our significant ambitions for 2022. Having led Australia’s first CX agency, Jules certainly has extensive expertise providing first-class customer engagement strategies, which will stand us in good stead with our clients,” Pincus said.

The Works had recently signed in Iggy Rodriguez as new creative partner and Katie Harper as new head of production. This follows after the agency also launched its newest brand platform ‘Be Significant’ in a bid to beat ‘meaningless’ in adland.