Manila, Philippines – Grab Philippines has recently released a public statement amid the ongoing issue of homophobic remarks from its partner delivery riders that netizens have pointed out regarding the launch of the McDonald’s x BTS meal in the country.
Netizens have raised the alarm after a handful of deliver rider partners of the app posted homophobic statements against the popular K-pop group BTS, calling them ‘BTS Biot’ or ‘BTS gay’, labeling BTS as a group of gay people.
The influx of these homophobic statements comes after a rise in food deliveries of the BTS McDo meal across Grab deliveries in the country, which consists of a 10-piece chicken McNuggets, medium fries, and Coke, as well as McDonald’s South Korea’s two popular dipping sauces – sweet chili and cajun.
In the statement, Grab Philippines stated that “inclusivity is one of Grab’s core values, and we have a zero-tolerance policy for inexcusable behaviors.”
They also added that they have immediately suspended the delivery-partners in question and will continue to work hard to maintain an inclusive and diverse platform.
“Our delivery-partners continue to provide significant services for our kababayans (countrymen) during these trying times. We hope that our consumers will not let the actions of a few select individuals affect the livelihoods of the many delivery-partners who rely on the Grab platform to support their families,” the company added.
Despite the statement, netizens continue to raise concerns about delivery riders of Grab who are still not given appropriate action.
Twitter user @vmindables stated that the attitude of these select riders are very much ‘disturbing’, but their co-delivery riders ‘tolerating’ such acts are even more gut-wrenching.
“All we wanted was to enjoy this short season in peace. This isn’t just about the hate against BTS but also the mockery against the LGBTQ+ Community. Educate your riders. Stop making ‘biot’ or other third-gender terms an insult and a figure of fun and mockery,” the user added.
Meanwhile, Twitter user @yeontaeberrykim commented that said action is not only applicable for the sake of BTS, but also the use of slurs against the members of the LGBTQ+ community.
“It is also important to remind the delivery partners to act accordingly. There is no place for prejudice. As you said, inclusivity is one of your core values and this should be reflected by your partners and their services towards your customers,” the user added.