8:00 AM
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8:55 AM
REGISTRATION
8:00 AM
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8:55 AM
REGISTRATION
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9:00 AM
OPENING REMARKS
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OPENING REMARKS
17 July 2025
Sheraton Petaling Jaya
The Retail & E-Commerce Innovation Marketing & Tech Summit: Malaysia 2025 is making its highly anticipated comeback in Malaysia, bringing together the brightest minds in retail and e-commerce for an immersive experience. This event will empower businesses with cutting-edge strategies, emerging technologies, and actionable insights to thrive in today’s ever-changing marketplace.
Get ready for an electrifying event on 17 July 2025, where industry leaders and digital marketing experts go outside their boundaries and talk about real experiences, and real challenges. These leaders tackle head-first stakeholders that shape the retail and e-commerce ecosystem in the APAC market.
This premier industry event offers a unique opportunity to connect with industry pioneers, redefine your strategies for retail and e-commerce, and seize new growth opportunities in Malaysia’s rapidly expanding market.
Be part of the conversation in retail and e-commerce—don’t miss out!
The agenda is currently being updated.
This conference is approved HRDF Claimable.
8:00 AM
8:55 AM
REGISTRATION
8:00 AM
8:55 AM
REGISTRATION
8:55 AM
9:00 AM
OPENING REMARKS
8:55 AM
9:00 AM
OPENING REMARKS
9:00 AM
9:20 AM
Keynote Presentation: Engage, Reward, Retain: The Power of Loyalty Programmes
9:00 AM
9:20 AM
Keynote Presentation: Engage, Reward, Retain: The Power of Loyalty Programmes
Speaker
Low Ngai Yuen
Chief Merchandise & Marketing Officer
AEON
9:20 AM
9:55 AM
Panel Discussion: Customer Lifecycle — The Post-Checkout Stage and Why It Matters
9:20 AM
9:55 AM
Panel Discussion: Customer Lifecycle — The Post-Checkout Stage and Why It Matters
Speaker
Sharon Choe
Head of Digital Marketing
Baskin-Robbins Malaysia & Singapore
Speaker
Olga Kolesnik
Head of Marketing Strategy
Bosch Power Tools
Speaker
Sreeratha Govindasamy
Head of Customer Care
Philip Morris Malaysia
Speaker
Ashutosh Kaushik
Regional Head of E-Commerce (Moderator)
ADA
9:55 AM
10:15 AM
Keynote Presentation: From Browsing to Buying: Real Lessons on What Actually Drives Conversions in 2025
9:55 AM
10:15 AM
Keynote Presentation: From Browsing to Buying: Real Lessons on What Actually Drives Conversions in 2025
Speaker
Kai Xin Lee
Managing Director
Meetsocial
10:15 AM
10:30 AM
MORNING TEA BREAK
10:15 AM
10:30 AM
MORNING TEA BREAK
10:30 AM
10:50 AM
Keynote Presentation: The Fine Line: How Much Personalisation is Too Much in Digital Commerce?
10:30 AM
10:50 AM
Keynote Presentation: The Fine Line: How Much Personalisation is Too Much in Digital Commerce?
Speaker
Siew Lai Wong
Chief Marketing Officer
BIG CARiNG Group
10:50 AM
11:10 AM
Keynote Presentation: Personalize, Engage, Convert: The AI Edge in E-Commerce
10:50 AM
11:10 AM
Keynote Presentation: Personalize, Engage, Convert: The AI Edge in E-Commerce
Speaker
Shashankh Bhatt
Country Head – Malaysia
Netcore Cloud
Speaker
Hafiz Murat
Head of Product Development
S Ecosystem (M) Sdn Bhd
11:10 AM
11:40 AM
Panel Discussion: Equipping Your Team for the Future: Key Skills Every Performance Marketer Needs
11:10 AM
11:40 AM
Panel Discussion: Equipping Your Team for the Future: Key Skills Every Performance Marketer Needs
Speaker
Fabian Khaw
Regional Head of Digital Marketing
Domino’s Pizza Enterprise Limited
Speaker
Amy Su Yen Lim
Regional Head of Digital and E-Commerce – Asia
Ego Pharmaceuticals
Speaker
Cecilia Lee
Former Head of Marketing (Moderator)
Tohtonku
11:40 AM
12:40 PM
ROUNDTABLE DISCUSSION
11:40 AM
12:40 PM
ROUNDTABLE DISCUSSION
This roundtable session provides an interactive platform for connecting with industry peers, sharing valuable insights, and exploring key marketing topics. It’s an excellent opportunity to engage in meaningful discussions, exchange experiences, and gain new perspectives from fellow professionals.
Such topics include:
12:40 PM
1:50 PM
NETWORKING LUNCH
12:40 PM
1:50 PM
NETWORKING LUNCH
1:50 PM
2:10 PM
Keynote Presentation: Building Babyshop: From Market Challenger to Malaysia’s #1 Kids Retail Brand
1:50 PM
2:10 PM
Keynote Presentation: Building Babyshop: From Market Challenger to Malaysia’s #1 Kids Retail Brand
Speaker
Sachin Suresh
Business Head – Southeast Asia
Babyshop
2:10 PM
2:50 PM
Panel Discussion: Decoding Omnishoppers: Unpacking the New Wave of Consumer Behavior
2:10 PM
2:50 PM
Panel Discussion: Decoding Omnishoppers: Unpacking the New Wave of Consumer Behavior
Speaker
Lee Byung Jun
Vice President of Business Development
BeLive Technology
Speaker
Azry Rasyeqa Rafflee
Former Group Head of Customer Experience
FashionValet
Speaker
Fariz Yusof
Head of CRM
L’Oréal
Speaker
Christopher Greenough
General Manager (Moderator)
GrowthOps Malaysia
2:50 PM
3:10 PM
Keynote Presentation: The New Shopping Paradigm: Where Clicks Meet Bricks
2:50 PM
3:10 PM
Keynote Presentation: The New Shopping Paradigm: Where Clicks Meet Bricks
Speaker
Winnie Chen-Head
Chief Executive Officer
Omnicom Media Group Malaysia
3:10 PM
3:30 PM
Keynote Presentation: Retailtainment: Transforming the Retail Ecosystem
3:10 PM
3:30 PM
Keynote Presentation: Retailtainment: Transforming the Retail Ecosystem
Speaker
Jason Yong
CEO & Founder
Unicom Marketing
3:30 PM
3:50 PM
AFTERNOON TEA BREAK
3:30 PM
3:50 PM
AFTERNOON TEA BREAK
3:50 PM
4:10 PM
Keynote Presentation: Marketing Needs a Reset: Sell Less, Matter More — Why Modern Marketers Must Champion Responsible Growth
3:50 PM
4:10 PM
Keynote Presentation: Marketing Needs a Reset: Sell Less, Matter More — Why Modern Marketers Must Champion Responsible Growth
Speaker
Yens Yenkai
Managing Director
DreamsKingdoms
4:10 PM
4:40 PM
Panel Discussion: Breaking Limits: Harnessing Partnership Marketing to Thrive in an Ever-Changing Market
4:10 PM
4:40 PM
Panel Discussion: Breaking Limits: Harnessing Partnership Marketing to Thrive in an Ever-Changing Market
Speaker
Dania Kamalul
Head of Marketing
Bayu Somerset
Speaker
Nicole Lim
Head of e-Commerce and Group Head of Digital Advertising – SEA
HABIB Group
Speaker
Cindy Eliza Vaz
Chief Digital Officer (Moderator)
IPG Mediabrands
4:40 PM
4:45 PM
CLOSING REMARKS
4:40 PM
4:45 PM
CLOSING REMARKS
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With 13 years of well-rounded experience, he currently spearheads the D2C & CX Practice and Fashion E-Commerce business for APAC at ADA Global. His background includes significant roles at P&G, Abbott, Lazada, and Paytm, providing a unique blend of commercial, marketing, technology, and operations expertise. He oversees comprehensive digital commerce solutions, from strategy and UX/UI design to demand generation and fulfilment. For the past six years, he has been in leadership roles, instrumental in driving e-commerce growth for partner brands across various verticals.
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Yuen, a multiple award-winning workaholic is now the Chief Merchandise and Marketing Officer for the international retailer, AEON (M) Co Berhad while serving 2 other public listed companies; GDEX Berhad and OCK Group Berhad. GDEX is a logistic and freight company while OCK is in the business of telecommunications network services and energy.
Currently Yuen is also sitting on the Pahang Economic Advisory Council 2024/5; Committee To Culturalise Productivity for Malaysia Productivity Corporation, MPC; National Cultural Council (MAKEN) as well as the Steering Committee of the 30% Club Malaysia.
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Sachin is a growth-focused retail & consumer leader with a proven track record of scaling businesses, working across Southeast Asia, the Middle East, and India. He currently leads the Southeast Asia expansion for Babyshop – a 50-year-old, one-stop-shop brand for baby and child needs. In this role, he is responsible for driving revenue and margin growth, building demand for the brand, scaling online and offline channels, developing local sourcing capabilities, and managing the end-to-end P&L of the business. With a regionally adapted go-to-market strategy, the brand now stands as a category leader in Malaysia.
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Sharon is a digital marketing strategist with a strong track record in eCommerce growth, CRM, and omnichannel marketing for brands like Baskin-Robbins and KFC. She focuses on leveraging data-driven strategies to enhance customer engagement and drive business growth in the digital space. In her free time, she travels down the rabbit hole of pop culture trivia and plays Sudoku.
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Dania Kamalul is the Head of Marketing at Bayu Somerset, leading a team across digital marketing, e-commerce, and social media to deliver strategic and creative brand solutions. With a background at a leading FMCG company known for brand-building excellence, she brings deep expertise in consumer marketing and commercial strategy. Passionate about elevating modest fashion, Dania blends data-driven insights with compelling storytelling to expand its mass appeal and position it for global growth.
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Jun is a seasoned professional in the interactive live and video technology industry. Kickstarting his career as a livestreamer in Asia’s top live-streaming platform then transitioning to Head of Business Development at BeLive, he has successfully secured partnerships generating eight-figure revenue, strengthening the company’s position in the market. With expertise in both the technical and business sides of video technology, Jun develops practical solutions that address industry challenges and deliver measurable impact.
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Siew Lai, Chief Marketing Officer of BIG Caring Group, leads Malaysia’s leading healthcare brands, BIG Pharmacy and Caring Pharmacy. With over two decades of experience, she excels in aligning marketing strategies, driving innovation, and enhancing customer engagement. Passionate about empowering teams and delivering measurable outcomes, Siew Lai transforms data into actionable insights. At this conference, she shares expertise on optimizing marketing campaigns through impactful, data-driven strategies for real-world success.
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Olga is a marketing leader with 20 years’ experience driving impactful, market-tailored strategies across global markets. As Head of Marketing Strategy for Greater China, ASEAN, Africa, Türkiye & Middle East at Bosch Power Tools, Olga shapes cross-regional planning and execution, aligning market insights with global objectives. She excels in navigating multi-market dynamics and building cohesive strategies. Olga also leads integrated campaigns planning and execution tailored to diverse markets while ensuring global brand consistency. With a strong belief in team development, she fosters high-performing, forward-thinking teams that turn vision into measurable impact.
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Fabian Khaw is a seasoned digital marketing leader with over 10 years of experience driving performance marketing, CRM strategy, and omnichannel engagement across Southeast Asia. As Regional Head of Digital Marketing at Domino’s Pizza, he leads cross-market growth through data-driven strategies and brand innovation. Fabian has successfully scaled digital initiatives at brands like Tealive, Bask Bear, and i-City, and is passionate about transforming consumer insights into impactful, ROI-driven marketing outcomes.
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As a Behavioural Brand Strategist and Managing Director of Dreamskingdoms, Yens champions responsible marketing aligned with SDGs and ESG principles. With a forward-thinking approach, he blends consumer psychology, brand intelligence, and AI technology to boost brand performance and visibility. Yens focuses on ethical practices and impactful partnerships, driving long-term growth and positive social impact, making him an advocate for leveraging SDGs/ESG for Phygital growth and building a purpose-driven culture.
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Amy Lim currently leads Digital and E-Commerce functions in Ego Pharmaceuticals for Asia from a regional perspective. Previously, she was with L'Oreal Group as Head of Marketplace and led the e-commerce business for MYSG. Prior to L’Oreal, she built her career in Procter & Gamble leading their e-commerce business in MY & TH. In the early stages of her career with Shell, she was an early pioneer in SEA online business model.
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Azry Rasyeqa Rafflee is the Head of Customer Experience for FV Group, with 11 years of experience in the hospitality industry at YTL Hotels. There, she gained valuable experience, skills, and knowledge in a world where the customer comes first, with integrity, honesty, and innovation as key values in driving phenomenal customer experiences to deliver the best services for customers of all ages.
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Chris is General Manager of GrowthOps Malaysia, leading 200 creative, tech, and marketing specialists at the APAC Marketing Transformation agency. His experience spans agencies, startups, and enterprise—including as Global CMO of Everise and co-founder of Hyperlab (acquired in 2018). An award-winning marketer and EFFIEs judge, Chris regularly contributes to marketing publications on the intersection of technology, creativity, and growth.
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Nicole Lim is a dynamic marketing leader with 14+ years of regional experience across eCommerce, digital strategy, brand marketing, and retail operations. She excels in driving brand growth, digital transformation, and strategic partnerships across luxury, beauty, and retail sectors. With a strategic mindset and entrepreneurial edge, Nicole has held key roles at Lazada, Chevron, and Johnson & Johnson. Nicole is also pursuing her MBA at the University of the West of Scotland.
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Cindy is a law grad-turned marketer, spending 12 years as a client before her role as Head of Digital for Universal McCann culminated in a promotion to IPG Mediabrands’ Chief Digital Officer in 2023, overseeing Kinesso.
She is responsible for delivering organisational transformation and business impact through driving digital excellence, capability building and client empowerment. Cindy is passionate about digital media, martech and adtech, and on a quest to build a team of world class digital superstars.
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Fariz Yusof brings more than 20 years of diverse experience in retail, data and marketing strategy. Throughout his career, he has excelled in marketing, crafting and executing effective campaigns for globally-loved brands. Fariz is known for his strategic use of marketing technologies to boost brand presence and engage customers. His passion for integrating technology into marketing efforts has consistently produced measurable results and driven growth across various industries. Fariz remains a leader in promoting innovative marketing approaches, helping companies stay competitive in today’s ever-changing market.
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Kai Xin is the Managing Director of Meetsocial Southeast Asia, part of a global digital agency managing over $6B in media spend. With over 20 years of experience in brand strategy, marketing, and digital transformation, she has advised high-growth startups like Lyte Ventures and Supermom, and supports venture building through Louken Group. As a former agency founder, Kai Xin now helps brands scale effectively by turning performance marketing into real, conversion-driven business growth.
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Shashankh Bhatt is the Country Head for Netcore in Malaysia, where he drives growth and innovation for leading ecommerce and digital-first brands. With over a decade of experience in martech and customer engagement, he specializes in helping businesses deliver personalized, data-driven experiences at scale. Shashankh is known for his strategic approach, strong client relationships, and passion for turning marketing technology into measurable business impact.
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Winnie is a seasoned industry leader with more than two decades in marketing. Over the course of her career, she has held leadership roles across multiple business categories – including e-commerce, aviation, telecommunications, and startups – and built a reputation for delivering high-impact strategies that drive results for clients and organisational growth. As CEO, Winnie leads strategy, operations, and the development and adoption of transformative capabilities that will drive the next chapter of growth for OMG Malaysia.
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Sreeratha, or Sree, has over 20 years of expertise, with a focus on Customer Experience, Transformation Initiatives, Customer Lifetime Value (CLV), Retention, and Project/Program Management. Sree has worked in a variety of industries, including telecommunications, insurance, consumer banking, and fast-moving consumer goods. Sree is a Customer Experience expert who takes delight in transforming organizations to become more customer-centric in their operations. She is a big believer in listening to the voice of customers and acting on their pain points. Sree is particularly proud of the fact that she invests in her employees, allowing them to advance in their careers and prepare for higher responsibilities.
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Hafiz Murat is an experienced marketing and CRM professional specializing in customer engagement, loyalty, and data-driven strategies. With a strong background in implementing Martech solutions, he has helped the S Ecosystem drive measurable ROI through innovative campaigns and automation. Hafiz thrives on optimizing customer journeys across digital channels and delivering meaningful business impact. Known for his collaborative approach and results-focused mindset, he is passionate about building lasting customer relationships that fuel growth and retention for the S Ecosystem.
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With over 20 years of experience leading brand strategy in FMCG, Cecilia helped grow some of Malaysia’s top brands in personal care, wellness, baby care, and food. She started RiseRoot to help businesses gain brand clarity, sharpen their positioning, and build strategic roadmaps — blending corporate expertise with real-world startup insight. Beyond consulting, she coaches marketing teams to think more strategically, so they can make confident decisions and drive long-term impact from within.
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Jason Yong is a visionary CEO and founder of Unicom Marketing, with over 15 years of experience in strategic event management. He has been an award-winning entrepreneur, consumer journey specialist, and audience scientist. His journey in the activation industry is marked by an unwavering commitment to transforming ideas into experiential campaigns and tailoring consumer journeys based on comprehensive data analysis.
Under Jason’s leadership, Unicom Marketing doesn’t just use marketing technology to improve activation; they’re also actively involved in developing it. The team is currently working on innovative tools like beacon crowd measurement, facial analytics, and AI-powered content management systemdesigned specifically for DOOH.
Jason leads efforts to make the industry eco-friendlier by focusing on two key areas: creating environmentally friendly mobile event spaces and developing advanced marketing tools that are gentle on the environment. He is currently working on a project to swap generators with solar and battery power, aiming to reduce both the environmental footprint and power consumption of these mobile event spaces.
Jason is outgoing and fun-loving nature extends to his approach to work. His innovative thinking and commitment to green initiatives not only drive Unicom Marketing’s technological advancements but also contribute to the enjoyable and unforgettable experiences the company delivers.
Unicom Marketing is a dynamic marketing powerhouse that dares to dream big and ignite brand engagement. Established in 2008, we have mastered the art of creating extraordinary campaigns that captivate audiences and leave a lasting impression. With our team of visionary strategists and innovative creatives spanning the ASEAN region, we redefine the boundaries of brand interaction.
They specialise in a wide spectrum of marketing services that encompass event & advertising trucks, activations campaigns, interactive digital media, event management, and cutting-edge marketing tech. Our team of experts thrives on challenges and works closely with clients to deliver tailor-made solutions that propel brands to new heights.
Netcore Cloud is a leading global MarTech product company, empowering B2C brands across 40+ countries to craft exceptional digital experiences. With cutting-edge AI/ML-powered marketing automation and customer engagement solutions, Netcore Cloud has revolutionized customer interactions for over 25+ years. Trusted by 6500+ customers globally and growing, we drive acquisition, engagement, and retention to new heights.
Meetsocial is a global leader in performance marketing, managing over $6 billion in annual ad spend. With 1,000+ experts across the US, Asia, and Europe, we drive growth for e-commerce, gaming, and app clients. Our proprietary business intelligence system and extensive ad-spend data across markets fuel sharper insights and better results. As a Tier 1 XiaoHongShu partner and specialists across 50+ major media platforms, we deliver impact for brands like Microsoft, Tencent, TEMU, and Trip.com.
Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.
ADA is a leading provider of data and AI-driven solutions that transform businesses across digital, marketing, and commerce. With a strong presence in Asia and beyond, with approximately 1400 professionals, ADA empowers enterprises with advanced technology solutions to drive business growth, optimize customer experiences, and enhance digital transformation.
BeLive Technology is a leading provider of interactive live shopping and shoppable video solutions. It powers notable enterprises like Grab, ShopBack and Zalora to deliver high-converting live streams and reels directly on their platforms. BeLive’s solution employs advanced AI and machine learning developed specifically for live video analysis, moderation, live commerce, interactive live streaming and more. Live streams powered by BeLive have reached over 100M viewers worldwide, amounting to more than 50M hours of content.
DreamsKingdoms elevates businesses to unlock their hidden potential by integrating behavioural sciences into their market analysis, humanising the industry, and centring their approach around the consumer. They believe that every business has a story to tell and we’re here to help you sell it.
They are quality-driven, human-centric, and results-focused. Countless businesses have trusted DreamsKingdoms to create and execute their branding strategies.
Founded in 2017, Omnichat is an omni-channel chat commerce solution that centralizes customer conversations from platforms like WhatsApp, Facebook Messenger, and Instagram into one platform.
By leveraging online-merge-offline (OMO) sales integration, marketing automation, and chatbots, Omnichat empowers brands to achieve multi-channel revenue tracking and deliver personalised shopping experiences. Omnichat aims to convert visitors into customers and has built a strong reputation in retail and e-commerce.
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Access to all sessions.
Access to roundtable discussion.
Access to all presentation materials.
Access to all networking breaks and lunch.
With complete access to anything and everything in the conference, you won’t be missing out on live Q&A’s, in-person interaction and engagement with other attendees, live demos from exhibitors, and more exciting opportunities! All on-demand materials will be made available.
MYR 2,290
/Standard
/Early Bird
Access to all sessions.
Access to roundtable discussion.
Access to all presentation materials.
Access to all networking breaks and lunch.
With complete access to anything and everything in the conference, you won’t be missing out on live Q&A’s, in-person interaction and engagement with other attendees, live demos from exhibitors, and more exciting opportunities! All on-demand materials will be made available.
MYR 2,790
/Standard
/Early Bird

Connect with leading retail and e-commerce brands in Malaysia. Engage in discussions on the future of e-commerce marketing, exchange insights, and collaborate with industry peers to drive growth.

Discover key retail and e-commerce strategies through in-person discussions, presentations, and proven tactics specifically designed for the Malaysian market.

As the retail and e-commerce landscape evolves in 2025, staying ahead with crucial insights is more important than ever. This conference offers the strategies and expertise you need to stay competitive and lead the way in the industry for years to come.

This event serves as a platform for both personal and brand development, offering inspiration, motivation, and meaningful connections with fellow retail and e-commerce experts. Take this opportunity to refine your strategies and propel your success in the industry!
