Tag: Vouch

Singapore – Hotel tech provider, Vouch, has launched a digital guest platform that combines pre-arrival guest engagement and experience personalisation for hotels. Called ‘Bespoke by Vouch’, the platform empowers hotel guests with a convenient way to tailor their hotel experience, while boosting productivity and revenue for hotels through smart automation.

‘Bespoke by Vouch’ is a pre-arrival extension to the company’s flagship guest experience platform, a product that offers hotels faster, more efficient guest services through service digitalisation. Through this platform, guests may personalise their upcoming hotel stays by purchasing experiences that interest them and receive instant confirmation on their purchases. 

Moreover, the platform’s algorithm also allows tailored recommendations based on guest profiles and preferences which ensures a high degree of relevance and value for each guest.

The key benefits of ‘Bespoke by Vouch’ include flexibility for guests, incremental revenue for hotels, pre-arrival data collection of guest information, and a powerful management portal that gives hotels full pricing and inventory control on all items, as well as guaranteed delivery of every paid transaction, and manpower savings for front office and reservations departments.

Joseph Ling, founder and CEO of Vouch, said that with their years of knowledge and technical capabilities, they are well-positioned to create an ideal solution that achieves both guest satisfaction and labour efficiency through automation.

He further shared that the pre-arrival experience, which is often neglected, has largely been labour-intensive and this lapse in digitalisation has created a wide efficiency gap for hotels when compared with other industries in the service sector. 

“This is where we can support our hotel partners with reliable solutions to aid them in their efforts to provide a great guest experience every single time,” added Ling.

Vouch said that the platform is also programmed to disable access for guests on the day of their arrival, ensuring no unexpected, last-minute requests that hotels will be pressed to fulfil. Additionally, for room upgrades, the platform triggers a second round of inventory checks on the hotel’s PMS to verify room availability before proceeding to allow guest payment on the platform.

Singapore – Vouch, a Singapore-based travel tech startup that offers its guest experience platform to hotels in various markets, has successfully closed its US$1.1m seed funding, to which they aim to target to open European operations, starting off with the setup of their operations in London, United Kingdom.

This marks the company’s third in-country branch along with its presence in Indonesia and South Korea, to which they will be looking to build on its new and existing partnerships with hotel chains in these markets for expansion.

Vouch provides AI-powered technology to the hospitality and travel segment, including attractions and malls, to enhance productivity, boost revenue and elevate the overall guest experience. The company firmly believes that with technology as an enabler, properties now have the freedom and the ability to focus on things that truly matter.

Said funding was led by Forge Ventures, and will be used for expansion and product development for a new category of technology for hotels: the guest experience platform.

The company’s guest experience platform allows guests to check-in, make room requests, order food and beverage and get instant answers to commonly asked questions, just by scanning a QR code on their mobile phones.

Furthermore, Vouch has seen wide adoption of its platform in Asia to improve productivity through the streamlining of hotel operations and providing round the clock services for hotel guests.

According to Joseph Ling, founder and CEO at Vouch, the company has rolled out its services and partnered with noteworthy hospitality brands in Asia and is now looking to expand globally. For instance, they have covered 25% of all rooms in Singapore under international groups such as Frasers Hospitality, Hyatt Hotels, Pan Pacific Hotels Group and the InterContinental Hotels Group.

“There is a genuine need for a solution that helps hotels improve manpower efficiency and the pandemic has accelerated this need. Our plan this year is to expand aggressively into new markets that will benefit most from a productivity platform like ours, namely Hong Kong, Macau, South Korea and the United Kingdom,” Ling stated.

While travel and tourism have remained low across the world due to COVID-19, Vouch aims to help businesses and consumers in these sectors cope better in a pandemic.

“By incorporating Vouch into their operations, businesses can better plan for manpower requirements and avoid greater uncertainty associated with fluctuating pandemic intensity and accompanying social distancing requirements,” the company said in a press statement.