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Technology Featured Southeast Asia

From ambiguity to ground-up: how designers perceive change

Manila, Philippines – “Designing the overall digital experience while creating magic in the details.”

The phrase, defining interaction design as a separate entity of user experience design, is a perfect summary of how new experiences can be developed out of ambiguity, as explained in one of UXPH Conference 2020’s lightning talks titled “Designers as Enablers of Change”.

Presented by Daisuke Yukita, one of global design firm IDEO Tokyo’s interaction designers, the talk centers on the importance of creating meaningful designs that speak to customer experience and accessibility. Furthermore, Yukita stresses the importance of bringing the stakeholders on board to further understand the design process and achieve change.

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“We should try as much as possible the stakeholders along the design process, and it’s not just the furnished parts, it’s also the messy parts. We need to learn to embrace that effort and time that it may take because it does lead to a bigger impact,” Yukita stated.

During the talk, he also narrates various instances that interaction design has led to a ‘golden age’ of small yet meaningful designs, from micro-features like Recycle Bin and right click, to more meaningful and interactive projects from ‘Remote High Five’ to creating a school from the ground-up.

While often met with ambiguous questions from clients on solving business problems, Yukita notes that most of them change from “I wish it was…” to “How it can be changed…”, all thanks to a diversity of effort.

“There are designers like interaction designers, communication designers, mechanical engineers, and business designers. It’s not just that, there are people from all sorts of backgrounds and careers, like physicians or musicians or food scientists. With these amazing people, we practice design thinking.”

Another key takeaway from the talk is that the design process is, and should be focused on the lens of the people.

“Always think in the lens of the people. When you create something new, you need to think of it from a business sense, which would be the viability; the technology lens, the feasibility, and the people lens, the desirability. You all make the key decisions with the people in the center of the design process.”

Daisuke Yukita, Interaction Designer at IDEO Tokyo

Yukita concludes his talk by adding that aside from taking stakeholders on board, designers must also provide rationale for future processes and create outputs that are distributive

MARKETECH APAC is an official media partner at the UXPH Conference 2020: Designers as Navigators of Change, which was held from November 14 to 15, 2020. 

Categories
Technology Featured Southeast Asia

UXPH 2020’s virtual conference makes UX/UI ‘open for all’

Manila, Philippines – User Experience Philippines (UXPH), a local-based non-profit organization that provides connections and resources to the local design community, has recently concluded its annual conference held online on November 14 and 15. 

The event was attended primarily by attendees from various sectors, ranging from UX/UI designers by profession, students, SME founders, and media practitioners.

Opened up formally by Aldrich Tan, UXPH’s managing director and CEO/co-founder of digital banking suite NextPay, Tan stated that the prime focus of the convention is to stress on the importance of collaboration and community in the design community.

“Our mission is to grow and nurture the Filipino creative community through sharing and collaboration, and raise the design standards and practices within our country; to help uplift the lives of our society. We envision an empowered culture where products and services are built mindfully and sustainably,” Tan noted.

The event was also graced with a short message from Design Center of the Philippines’ executive director Maria Rita Matute, in which she stressed the importance of designers as leaders of change.

“We as designers are called to lead the change for the better. It is time we show how we can use design and design thinking to pave the way forward, not simply towards a new normal but a better normal, a better forward, but we cannot do it as individuals [for] we are stronger together,” Matute stated.

Designers towards change and transformation

One of the prime topics being focused on in this conference is the importance of user interface and design towards change, breaking the norm, and moving towards the 21st century.

“Designers have the responsibility to share the skill that we have—this gift that we have to more people because ultimately what we, our skill as designers it’s not just to create change, it is to enable change,” Daisuke Yukita, senior interaction designer at IDEO Tokyo, a global design firm.

Yukita stressed in his talk titled “Designers as Enablers of Change”, that there are four points to note that design creates change:

  • compelling content that creates emotional impact 
  • tangible prototypes that generates momentum
  • authentic voices from users that propels decision making
  • unlock the creative potential of the people that we work with

On the other hand, Lisa Gokongwei-Cheng, SVP for digital transformation and corporate services at JG Summit, stressed the importance of digital transformation amongst businesses, whether a small-medium enterprise (SME) or a traditional conglomerate company.

“[Digital] transformation is not an end state, it’s a journey. We keep iterating our operational model as we learn. In a few months, we probably will learn a few more things, or realize that some of these [are] wrong. The point is to keep pivoting,” Cheng stated in her talk titled “Lessons in Digital Transformation in a Corporate Setting.”

Accessibility and democratization: the future of UX/UI

While UX/UI have strived over the years providing accessible interfaces to many products and services both in the physical and the digital world, there is still room for improvement of such prototypes that describes both practicality and futurism.

Julian Charles Serrano, an accessibility consultant at Catalyst International, discussed keystones of web accessibility which includes usage of accessibility guidelines, accessibility training, and testing or auditing.

“When you make your content accessible, you’re going to show everybody that you took your time to understand the needs of people with disabilities, and provide them with content that they need,” Serrano stated, stressing that blind and deaf people often rely with tools such as magnifying tools and text-to-speech reader to understand online content.

On another realm, Phil Balagtas, experience design director at McKinsey Design notes that the future fares better for the UX/UI world as digital transformation strategies have helped device new services such as AI-oriented vending machines or prototypes of modern-design PPEs and face masks.

“There is no one future: there are multiple futures and multiple possibilities that could arrive. Once we are able to map out those possibilities, we could prepare for different types of scenarios. We could use these to plan out our next agenda for today.”

Other speakers of the convention came from companies like Dropbox, Tokopedia, Eskwelabs, Shopify, IBM, and scores of others.

MARKETECH APAC is an official media partner at the UXPH Conference 2020: Designers as Navigators of Change, which was held from November 14 to 15, 2020.