Platforms Videos APAC

Tiqets, Klook partner to bolster selection of cultural, leisure experiences

Singapore – Tiqets, an online platform for cultural and leisure experiences in Europe and North America, has partnered with Klook, a travel and leisure e-commerce platform in the Asia Pacific, to connect both their supply channels to offer consumers a world-class supply of cultural and leisure experiences.

Through the new partnership, customers can now use both platforms to seamlessly book an expanded range of experiences available through either Klook or Tiqets. With this integration in place, museums, attractions, and tour operators working with Tiqets and Klook can significantly increase their reach, and consumers will be able to easily book thousands of unforgettable experiences wherever they travel.

As the travel industry enters its rebound phase after a gruelling, two-year global pandemic, both companies have made a remarkable comeback. Over the summer months, Tiqets saw a 220% surge in bookings in Europe and the UK alone. Similarly for Klook, the company has seen outbound bookings grow eleven times in the same period compared to earlier in the year, signalling that the travel bug is stronger than ever. With the end-of-year holiday season on the horizon and the partnership underway, another impressive increase in bookings is expected.

Luuc Elzinga, Tiqets’ president and founder, commented, “We are thrilled to be partnering up with Klook, one of the most impressive OTAs in the industry. Through this partnership, our network of more than 4,000 of the best museums, attractions and tour operators that provide guided tours at these museums will benefit from greater visibility in the APAC market, and Tiqets will benefit from the new supply that Klook already has connected.”

Meanwhile, Wilfred Fan, chief commercial officer at Klook, said that this partnership with Tiqets opens new doors for both groups of customers to enjoy instant and seamless access to the widest selection of attractions and experiences across the Asia Pacific and Europe.

“Klook has gone from strength to strength during the pandemic, and we’ve quadrupled the number of activities on our platform over the last two years in anticipation of travel recovery. We will continue to work closely with our merchants to accelerate their recovery and reach even more customers around the world,” added Fan.

Platforms Featured Southeast Asia

Klook inks MoU with Central Pattana to drive travel recovery in Thailand

Thailand – Klook, a travel and leisure e-commerce platform, has signed a Memorandum of Understanding (MoU) with Central Pattana plc, Thailand’s retail-led mixed-use real estate developer and operator of central shopping centres, residential and office buildings, and hotels, to boost inbound tourism to Thailand.

The partnership, which begins in October 2022, seeks to leverage the strengths of Central Pattana’s leading retail presence, which encompasses over 37 shopping centres across Thailand’s most popular destinations, with 19 branches located in 15 provinces, both in major and secondary cities, and Klook‘s digital reach and global user base, to position Thailand as the destination-of-choice for travellers from key Asian markets, including Singapore, India, Malaysia, and Vietnam. 

Moreover, the partnership will also include a variety of digital marketing initiatives and online-to-offline (O2O) campaigns to increase the visibility of Thailand’s tourism businesses and exposure to international markets. Klook will also collaborate with Centara Hotels & Resorts, the Thailand-based hotel chain, to offer customers specially curated deals and seamless accommodation booking experiences.

Marcus Yong, Klook’s vice president of global marketing, commented that they are excited to be the first travel and leisure e-commerce platform to partner Central Pattana on an integrated marketing campaign to drive tourist arrivals and increase spending in Thailand.

He further shared that partnership enables them to tap into their respective strengths and innovate on offerings that combine travel and retail to help build travellers’ confidence and drive recovery.

“At Klook, we are ramping up to support and drive the next stage of travel recovery in Thailand, which will not only see tourists resuming their favourite pre-pandemic activities like eating local cuisines and shopping, but also branching out to discover more of what Thailand has to offer,” said Yong.

Meanwhile, Nattakit Tangpoonsinthana, executive vice president of marketing at Central Pattana plc, noted this partnership will enable Central Pattana to leverage Klook’s digital capabilities, strong user base and presence in multiple markets to capture new audiences.

“We look forward to working closely with Klook to create joint offerings that will attract and help us welcome more tourists back to Thailand by launching exclusive promotions for foreign customers: get a free Starbucks e-Coupon worth 100 baht when spending 2,000 baht, a free Klook discount code worth 200 baht when spending 2,000 baht on shopping at Central Ayutthaya or 2,500 baht at centralwOrld and Central Phuket. Organising the ‘Pick Up & Drop Off One-Day Tour’ area for international tourists at both centralwOrld and Central Ayutthaya in addition to Klook Downtown Service Counter at centralwOrld, the first comprehensive tourism service in Bangkok,” said Tangpoonsinthana.

Platforms Featured Southeast Asia

STB, Klook partner anew to drive travel recovery, promote SG as destination

Singapore –  Building on their marketing collaboration agreement last 2020, the Singapore Tourism Board (STB) and travel booking platform Klook have partnered anew to drive travel recovery and promote Singapore as a destination, targeting travellers from key SEA markets including Indonesia, Malaysia, and the Philippines, as well as Thailand, and Vietnam 

The partnership was launched in June 2022, and since then, Klook has been partnering with over 20 in-market Influencers/KOLs and content partners to create engaging and immersive content that will be customised to each market. To complement this and further drive travel recovery from these markets, Klook will also be giving away more than $60,000 worth of deals, promotions and giveaways for visitors to Singapore till the end of December this year. 

For additional information on in-market campaigns, five unique landing pages on Klook have been created to enable visitors to discover and book their trips seamlessly. These pages will act as a central repository for travel-related information, content, precinct itineraries, experiences, events, accommodation, and promotions – enabling visitors to travel with ease by having all the information they need at the tips of their fingers.

Moreover, visitors will be able to select from more than five Klook-exclusive Multi-Passes that centre around the themes of attractions, wildlife, playgrounds, adventure, and wellness. The campaign will also showcase the lesser-known and unexpected sides of Singapore with specially curated experiences centred around Singapore’s cultural precincts, like Chinatown, Joo Chiat/Katong, and Kampong Gelam, as well as Little India.

Marcus Yong, Klook’s vice president of marketing for APAC, commented they are excited to partner with STB to drive travel interest and invite visitors to experience Singapore’s reimagined offerings. 

“As travel roars back, we want to continue to enable travellers in Southeast Asia to experience a sense of joy and wanderlust when they visit Singapore. As Asia-Pacific’s leading travel and leisure e-commerce platform, we are uniquely placed to help drive demand back to Singapore and lead travel recovery,” said Yong.

Meanwhile, John Gregory Conceicao, STB’s executive director for SEA, shared they have seen strong demand for travel to Singapore from SEA since they opened their borders to fully-vaccinated travellers without testing or quarantine. 

“Visitors from Southeast Asia accounted for nearly half of all international visitor arrivals in Singapore for the first six months of 2022 and continue to drive Singapore’s tourism recovery efforts. STB will continue to work with leading platforms like Klook to tap on new trends as we invite travellers to reimagine what Singapore has to offer,” said Conceicao.

Marketing Featured Southeast Asia

APAC travellers prefer group over solo vacations: report

Singapore — New preferences are surfacing as travellers start to emerge from the thick of the COVID pandemic over the past two years. Outbound bookings grew four times in May in APAC compared to earlier this year, signalling that the travel bug is stronger than ever, with overseas travel firmly back on the table, according to a report by travel and leisure e-commerce platform, Klook.

According to the latest traveller trends research, users in APAC prefer travelling with friends, with only 30% expressing interest in taking a spontaneous solo vacation. This is a far cry from pre-pandemic days when 79% of millennials polled were more eager to embark on a solo trip. The insights reveal that travellers are craving shared experiences, especially after the pandemic.

The insights also showed that users in the region want to be pampered. 60% would rather indulge in a luxurious trip than embark on a backpacking holiday. Concurrently, they are also keen on taking slower vacations. 7 in 10 seek a laid-back trip over a rugged budget adventure – Singapore users come in above this average at 80%.

The pandemic has undoubtedly challenged many people, and travellers increasingly seek travel moments that help them unwind and relax to the fullest. In Singapore, 60% of users expressed their preference to relax in the most pampered way possible – starting off with breakfast in bed followed by a relaxing spa day.

Locally in Singapore, research also shows that 60% of users are seeking to escape the sweltering heat with a preference for visiting a cooler destination, compared to the 40% of users who said they prefer a tropical one for their next vacation. Interestingly, Klook’s insights also reveal that 6 out of 10 Singapore users also have a preference to splurge and indulge in luxury.

Sarah Wan, GM of Klook Singapore, said, “Travelling now is more than just taking a mental break. It’s about discovering what brings them joy and reconnecting with loved ones. With travel back on everyone’s agenda, we are excited to bring back the wonders of travel through our wide variety of experiences anytime, anywhere.”

Marketing Platforms Featured

Victoria most popular state in Australia for inbound tourists

Sydney, Australia Travel and leisure e-commerce platform Klook, reveals its latest data on the bookings they received since the start of 2022 which makes Victoria the number one destination for inbound tourists representing over 48% of bookings.

Klook data shows that Victoria is the number one destination for inbound tourists, representing over 48% of bookings while New South Wales and Queensland trail at 20% and 16% respectively. New South Wales has been toppled by Victoria as the most popular Australian state for overseas travellers to visit. 

Co-founder and COO, Eric Gnock Fah at Klook heads to Sydney for the Australian Tourism Exchange to share the news. 

According to their data, Melbourne is the top choice for Singaporeans. This renewed interest in Victoria has been driven by Singapore, which has been leading the way for the rebound of international travel to Australia. Tourism Australia research has shown that Singapore flight bookings are up 207% against the same period in 2019.1 79% of activities and experiences booked on Klook from overseas customers since the start of 2022 have been from Singapore, with growing interest from Malaysia and Thailand.

These travellers from Southeast Asia are booking more tours and activities over attractions, revealing that they desire nature and wellness over urban hotspots. Some of the most popular experiences booked are the Great Ocean Road tour, Yarra Valley tour, Phillip Island Nature Parks Penquin Parade and Blue Mountains Scenic World reflecting how they have been craving for a taste of Australian culture and its beautiful nature.

Fah will be touching down in Australia for the first time since 2019 to attend the Australian Tourism Exchange as part of Klook’s ongoing efforts to support Australia’s cross-border travel recovery and bolster the reinvigoration of Australia as a leading travel destination in the Asia Pacific.

Platforms Featured Southeast Asia

Klook unveils expanded integration with search engine KAYAK

Singapore — Klook, a travel and leisure e-commerce platform, alongside the travel search engine company KAYAK, has announced an expanded integration that will enable KAYAK users to access one of the largest inventories of Things-to-Do (TTD) across the Asia-Pacific region.

KAYAK will draw on Klook’s leading supply strength to enable its users to have seamless access to the APAC region’s best TTD. KAYAK users will benefit from a wider range of attractions and experiences as they will now be able to discover over 490,000 activities in over a thousand destinations through Klook on KAYAK’s TTD vertical.

Elia San Martin, VP and GM of KAYAK APAC, said, “We’re excited to be expanding our integration with Klook which will enable KAYAK users to have greater access to an extended variety of attractions and experiences. As travel continues to rebound in the APAC region – we are helping travellers access more travel options than ever before.”

Marcus Yong, VP for global marketing at Klook, commented that they’re delighted to announce this global integration with KAYAK and the enhanced API-connectivity between the two companies will enable the post-pandemic traveller to have seamless access to the best TTD and car rentals globally.

Yong added, “Borders in APAC are gradually opening up as measures ease. This is an opportune time for us to be at the forefront of travel recovery in the region and build on that momentum with KAYAK – especially as it brings more travellers over from the US and Europe to experience joy in Asia.”

Since the integration of car rentals last year, KAYAK users have access to Klook’s car rental coverage that spans over 9000 destinations across 500 vendors, unlocking one of the largest inventories in the Asia-Pacific region.

Platforms Featured APAC

Klook unveils new brand identity to reflect new future of travelling

Singapore – Travel and leisure e-commerce platform, Klook, has launched its first end-to-end brand identity, aimed at signalling its commitment to powering the travel ecosystem from customers, travel operators, and partners. This comes at a pivotal time of change in the travel industry as the company gears up to champion a new future of travelling in 2022 and beyond.

The new brand identity, which was created in partnership with global brand agency Superunion, invites people to experience everything with optimism, joyfulness, and enthusiasm. At the heart of the new brand identity is the company’s refreshed brand purpose, ‘To inspire and enable more moments of joy’, reaffirming its pledge to revitalize the travel industry.

Moreover, the rebrand also features an all-new Klook icon, new wordmark, typography, colours, illustrations, and icons. Customers can also expect a more interactive and immersive user experience on the platform, with new rich media formats such as motion graphics, short-form videos, and more exciting content, including travel guides, live streams, and vlog reviews.

Marcus Yong, Klook’s vice president of global marketing, shared that the rebrand marks a fundamental shift in how they engage with their customers, and it means pushing the boundaries and constantly introducing new ways to deliver joyful experiences across all touchpoints of their brand.

“With travel gradually resuming, there is no better time than now to introduce everyone to a new Klook and assist customers in reimagining how they travel in this new environment,” said Yong.

Meanwhile, Ambrish Chaudhry, Superunion’s managing strategy director for Singapore, commented that they are very excited to have played a part in Klook’s rebrand journey. 

“Now more than ever, people recognize the positive impact that overseas travel and local experiences have on our psyche. Klook’s exuberant new brand expression is a celebration of these moments and the joy they provide,” said Chaudhry.

Marketing Featured Southeast Asia

Heineken SG lets you dream up holiday of choice–and gives you chance to ‘win’ it

Singapore – Beer brand Heineken in Singapore has launched a special campaign that lets you share your dream holiday and actually gives you a chance to win it and experience it–the closest to reality.

Done in partnership with travel and leisure booking platform Klook, the ‘Heineken Festive Cheers’ campaign involves a brief quiz to match you to your dream holiday. Heineken lets you be carefree with how you envision your dream vacation–and then matches you with something close within the bounds of the beauty of Singapore.

Prompts include where you wish to go, if whether you’d like to escape or explore the city, and what your sighted R & R involves such as a festive party or a scrumptious spread. 

At the heart of the campaign is a special microsite. From 26 November to 24 December 2021, consumers can head to the ‘Heineken Festive Cheers’ site to wing the quiz and be matched to any of the campaign’s prepared holiday packages in Singapore. In the end, participants will be given an exclusive Klook Promo Code for a chance to win it.

With the focus on local tourism, Gerald Yeo, the marketing director of Asia Pacific Breweries Singapore, Heineken’s parent company, said celebrating the holidays doesn’t need necessarily mean traveling somewhere new and that it’s about making time to meet family and friends.

“We look forward to Heineken being at the heart of many celebrations right here in Singapore this season, giving us even more reasons to celebrate with those who matter,” said Yeo. 

Meanwhile, Sarah Wan, Klook’s general manager for Singapore, commented, “Klook is delighted to partner with Heineken to spread festive cheer and joy this year-end. We have made it our mission to uncover hidden gems, feature local merchants, and to pioneer unique experiences here in Singapore. We are confident that this campaign will help bring more awareness to local merchants and shed light on how much Singapore has to offer.” 

Some of the leisure packages that can be won include a staycation for two at Lloyd’s Inn, a staycation at KēSa House, The Unlimited Collection by Oakwood for two, and a guided hike around Keppel by X-Trekkers, among many others. 

Of course, Heineken will be with celebrators at every step of the way. With each leisure package comes a Heineken Blade and a compact 8-liter countertop draught set-up to make sure winners are able to enjoy their Heineken beer as they revel in the holidays. 

In addition to winning experiences, fans could walk away with special Heineken packages such as a six-pack of Heineken or a six-month supply of Heineken. 

Platforms Featured East Asia

Klook, ZA Tech forms JV to now feature travel insurance products on platform

Hong Kong – Travel and leisure booking platform, Klook, has announced its joint venture with ZA Tech, the technology venture founded by online insurance ZA International, with the aim to accelerate the availability and accessibility of travel-related insurance to consumers across the globe.

The joint venture will synergize Klook’s global presence and hyper-localized go-to-market strategy alongside ZA Tech’s experience in insurance innovation and technological know-how, ensuring global consumers to have seamless access to a broad selection of travel-related insurance policies at competitive prices.

As part of the agreement, insurers will be able to partner with Klook to feature their insurance products on travel and leisure platforms. Klook will also work closely with insurers to design products that address the pain points of consumers in the new normal. 

C.S. Soong, the vice president of corporate development at Klook, said, “With this, we can further simplify customers’ travel journey, enabling them to discover, book, and purchase all they need during their travels from travel-related insurance to experiences.”

Meanwhile, Young Yang, ZA Tech’s general manager for SEA, commented, “Combining ZA Tech’s cutting-edge solutions and Klook’s extensive market coverage, we are confident we can redefine customers’ travel experience by providing the right insurance product in the right place in a hassle-free way. More exciting developments are to come.” 

Klook will be kickstarting travel-related insurance products on its platform by the end of this year, with a focus on APAC. In addition to the said partnership, ZA Tech will also empower Klook’s platform by exporting its proprietary solution Fusion, to create a seamless digital experience for travelers and the ecosystem partners. 

Moreover, Klook will be leveraging ZA Tech’s customer insights to various markets to strengthen product innovation, customer engagement, and increase insurance penetration.

Platforms Featured APAC

Klook integrates with Google, enables operators to be featured on ‘Things to do’

Singapore – Travel and leisure booking platform Klook has some good news for both its consumers and operators as it will now be expanding the presence of its partner destination brands with a new integration into Google’s ‘Things to do’. 

‘Things to do’ is Google’s display feature that allows consumers to discover, plan and compare prices across activities and attractions around the world. It also allows for the availability of products to be updated and booked in real-time through a partner’s website. 

The integration will now be part of Klook’s digital suite of offerings for travel operators which will enable them to operate as an official site listing on Google Things to do.

Klook’s CCO Wilfred Fan said that the new integration is part of Klook’s commitment to equip and support travel operators with advanced capabilities and tools to achieve online success.

“With the integration of Google Things to do, we continue to build on our strong momentum of digitizing the travel experiences sector and supporting the digital transformation of operators,” said Fan. 

The platform said that more than anything, the new digital offering is a big boost to online consumer engagement without having to do with sophisticated technological development efforts. Furthermore, Klook said that by leveraging the company’s proprietary digital solutions, operators will be able to manage their prices, ticketing, inventory management, and even marketing, while Klook manages the technology from API integration to payment enablement.