Platforms Featured East Asia

Insurance company FWD launches instant claims service through eService app

Hong Kong – Insurance company FWD has made claim payments easier to receive by launching its instant claim service through its eService app.

Infographic_eServices App Instant Claims
Claim applications submitted to FWD’s eServices app

With the new platform launch, users can now process claims payment faster from days to within a day. Claim applications submitted to the eServices app are processed by its AI assessment engine, and customers can receive claims approvals and get paid through their selected means instantly via the platform’s Faster Payment System (FPS), at any 7-Eleven convenience stores, or by direct transfer to their bank accounts.

Infographic_AI Approves Instant Claims Application
Applications processed and approved instantly by eServices app’s AI assessment engine

“Elevating the customer experience is always our top priority, and every claim is a ‘moment of truth’. We’ve been continuously developing customer-led innovations and working closely with our partners to make claims more straightforward and effortless. FWD will continue to invest in improving the claims experience and enhancing overall insurance solutions to keep changing the way people feel about insurance, and truly ‘celebrate living’ together,” said Ken Lau, FWD’s managing director for Greater China and Hong Kong CEO.

The instant claims service is available for life insurance’s personal accident claims of up to HK$3,000 covering treatment expenses, as FWD will extend service to support hospital income and hospital claims later this year.

Platforms Featured Southeast Asia

Foodpanda grows q-commerce, partners with 7-Eleven stores across SG, MY, PH, TW

Singapore – The global convenience store chain 7- Eleven has just been added on food delivery app Foodpanda, where users from Singapore, Malaysia, the Philippines, and Taiwan are now able to obtain their quick essentials from the store within the app. Foodpanda said about 2,500 7-Eleven stores across the said countries have been partnered for the new addition.

Foodpanda brings to customers hundreds of 7-Eleven items including hot food, ready-to-eat insta-meals, snacks and alcohol, and even pre-paid mobile phone cards.

In the beta phase for the store’s integration into the Foodpanda “shops” feature, the number of 7-Eleven orders grew by 50% month-on-month over the past six months.

7-Eleven stores on the app offer over 1,000 unique items on average across the four markets. In the Philippines, the largest variety available from a 7-Eleven store via Foodpanda is almost 1,600 unique items. In Taiwan, consumers have a preference for post-dinner orders from 8pm to midnight, especially for snacks.

Industry watchers like IGD have predicted growth in online grocery retail with more brick-and-mortar retailers partnering with delivery and technology companies to grow their online footprint, even prior to the COVID-19 pandemic. This is in line with the rise of the ‘convenience economy’ over the past few years, as consumers get accustomed to food and grocery deliveries.

The company said in a statement, “[This] partnership underscores Foodpanda’s dual focus on growing its core food delivery business as well as its q-commerce offerings.”

Marketing Featured East Asia

7-Eleven HK adds to selection vegan, vegetarian meals

Hong Kong – 7-Eleven, in its effort to keep pace with consumer demand for healthier food choices, has added two vegan-friendly meals from flash-frozen foods brand OmniEat to its range of meal solutions. 

In Hong Kong, much like globally, vegan and vegetarian options are growing in popularity in restaurants and are gradually becoming part of people’s lifestyles. However, according to the convenience store chain, such food options are still not very convenient to find, much less, selections that are available around the clock.

The two new additions are the Spicy Thai Basil OmniPork with Jasmine Rice and Thai OmniPork Stir-Fried Noodles. Both dishes are made using OmniPork, a plant-based “pork,” which is much lower in saturated fat and calories than real pork, offering higher levels of fibre, calcium and iron.

The Spicy Thai Basil OmniPork with Jasmine Rice is a combination of high-protein Omnipork and half a cup of mineral-rich vegetables, including basil and asparagus beans, while the Thai OmniPork Stir-Fried Noodles comprises aromatic noodles and a generous helping of Gai Lan, which is rich in iron and calcium.

According to 7-Eleven, the meals contain no cholesterol, are free from antibiotics and hormones, are cruelty-free, and are without preservatives and MSG.

The meals are now available at a special limited offer price of HK$30 per pack.