8:00 AM
8:55 AM
REGISTRATION
8:00 AM
8:55 AM
REGISTRATION
SPEAKERS
8:55 AM
9:00 AM
OPENING REMARKS
8:55 AM
9:00 AM
OPENING REMARKS
SPEAKERS
The Retail & E-Commerce Innovation Marketing & Tech Summit: Malaysia 2025 is making its highly anticipated comeback in Malaysia, bringing together the brightest minds in retail and e-commerce for an immersive experience. This event will empower businesses with cutting-edge strategies, emerging technologies, and actionable insights to thrive in today’s ever-changing marketplace.
Get ready for an electrifying event on 22 May 2025, where industry leaders and digital marketing experts go outside their boundaries and talk about real experiences, and real challenges. These leaders tackle head-first stakeholders that shape the retail and e-commerce ecosystem in the APAC market.
This premier industry event offers a unique opportunity to connect with industry pioneers, redefine your strategies for retail and e-commerce, and seize new growth opportunities in Malaysia’s rapidly expanding market.
Be part of the conversation in retail and e-commerce—don’t miss out!
The agenda is currently being updated.
This conference is approved HRDF Claimable.
8:00 AM
8:55 AM
REGISTRATION
8:00 AM
8:55 AM
REGISTRATION
SPEAKERS
8:55 AM
9:00 AM
OPENING REMARKS
8:55 AM
9:00 AM
OPENING REMARKS
SPEAKERS
9:00 AM
9:20 AM
Keynote Presentation: Engage, Reward, Retain: The Power of Loyalty Programmes
9:00 AM
9:20 AM
Keynote Presentation: Engage, Reward, Retain: The Power of Loyalty Programmes
SPEAKERS
Low Ngai Yuen
Chief Merchandise & Marketing Officer
AEON
9:20 AM
9:50 AM
Panel Discussion: Customer Lifecycle — The Post-Checkout Stage and Why It Matters
9:20 AM
9:50 AM
Panel Discussion: Customer Lifecycle — The Post-Checkout Stage and Why It Matters
SPEAKERS
Sreeratha Govindasamy
Head of Customer Care
Philip Morris International
9:50 AM
10:10 AM
MORNING TEA BREAK
9:50 AM
10:10 AM
MORNING TEA BREAK
SPEAKERS
10:10 AM
10:30 AM
Keynote Presentation: The Fine Line: How Much Personalisation is Too Much in Digital Commerce?
10:10 AM
10:30 AM
Keynote Presentation: The Fine Line: How Much Personalisation is Too Much in Digital Commerce?
SPEAKERS
Siew Lai Wong
Chief Marketing Officer
BIG CARiNG Group
10:30 AM
11:10 AM
Panel Discussion: Maximising Success in Retail and E-Commerce: How Predictive Analytics Keeps You Ahead of the Game
10:30 AM
11:10 AM
Panel Discussion: Maximising Success in Retail and E-Commerce: How Predictive Analytics Keeps You Ahead of the Game
SPEAKERS
11:10 AM
11:30 AM
Keynote Presentation: The Evolution of E-Commerce Payments: Adapting to Consumer Expectations and Technology
11:10 AM
11:30 AM
Keynote Presentation: The Evolution of E-Commerce Payments: Adapting to Consumer Expectations and Technology
SPEAKERS
11:30 AM
12:30 PM
ROUNDTABLE
11:30 AM
12:30 PM
ROUNDTABLE
This roundtable session provides an interactive platform for connecting with industry peers, sharing valuable insights, and exploring key marketing topics. It’s an excellent opportunity to engage in meaningful discussions, exchange experiences, and gain new perspectives from fellow professionals.
Such topics include:
SPEAKERS
12:30 PM
1:45 PM
NETWORKING LUNCH
12:30 PM
1:45 PM
NETWORKING LUNCH
SPEAKERS
1:45 PM
2:25 PM
Panel Discussion: Transforming E-Commerce Transactions: Harnessing Innovation and Personalisation
1:45 PM
2:25 PM
Panel Discussion: Transforming E-Commerce Transactions: Harnessing Innovation and Personalisation
SPEAKERS
2:25 PM
2:55 PM
Keynote Presentation: Voice Search Optimisation: Meeting Customers Where They Speak
2:25 PM
2:55 PM
Keynote Presentation: Voice Search Optimisation: Meeting Customers Where They Speak
SPEAKERS
2:55 PM
3:35 PM
Panel Discussion: Decoding Omnishoppers: Unpacking the New Wave of Consumer Behavior
2:55 PM
3:35 PM
Panel Discussion: Decoding Omnishoppers: Unpacking the New Wave of Consumer Behavior
SPEAKERS
Anand Taparia
Regional Senior Director of Marketing for MY, BN, SG, and ID
Colgate-Palmolive
3:35 PM
4:05 PM
AFTERNOON TEA BREAK
3:35 PM
4:05 PM