Zeller’s ‘No Reservations’ campaign backs Australia’s next generation of hospitality operators  

Melbourne, Australia – Zeller is putting the spotlight on the business of hospitality with the launch of ‘No Reservations,’ a new content-led campaign designed to help aspiring venue owners navigate the realities of running a successful hospitality business.

Developed by Zeller’s in-house creative and marketing team in partnership with StoryBites and American Express, the campaign moves beyond traditional product marketing by providing practical advice and industry insights from some of Australia’s most respected hospitality figures.

At the heart of the campaign is a six-part documentary-style video series featuring hospitality leaders including Alejandro Saravia of Renascence Group, Rosa Mitchell of Rosa’s Canteen, Guy Greenstone and Justin Joiner of Stomping Ground Brewing Co., Adele Arkell of Radio Mexico, Harry Kapoulas of Homer, and Mario di Ienno of Geralds Bar.

Each episode explores a key challenge faced by hospitality businesses, covering topics such as menu planning, hiring, profitability, brand building, venue design and customer service.

‘No Reservations’ was created in response to growing pressures facing Australia’s hospitality sector, with Zeller’s transaction data showing that while venues are serving more diners year-on-year, the customer spending per visit has declined.

At the same time, the company’s data showed that more than three-quarters of hospitality operators believe financial pressures facing the industry are severe, while only a small minority see opening a new venue as a strong business opportunity today.

Alongside the video series, Zeller is launching a hospitality grant programme that will award two emerging operators A$5,000 each to help support the launch of their venues, intended to give aspiring hospitality entrepreneurs additional support for establishing a new business.

“We wanted to create a campaign that went beyond talking about payments or technology, and instead gave operators something genuinely useful; access to the lessons, mistakes and hard-won advice of people who have built venues and brands that last,” shared Joshua McNicol, Director of Growth at Zeller. 

“The next generation of hospitality operators is not short on passion or ambition. What they need are stronger business foundations, greater financial visibility, and more practical guidance from people who understand the realities of working in the sector. No Reservations is our way of backing that next wave of hospitality talent,” added McNicol. 

Through ‘No Reservations,’ Zeller is positioning itself as a supporter of Australia’s hospitality community, using content, education and funding opportunities to help nurture the next generation of its own hospitality operators.